Search our insights, learnings and perspectives across our impact areas.
From Data to Action - Mastering Measurement in Destination Management
Data-driven destination management is essential for understanding performance, guiding investment and building stakeholder trust. Sparrowly Groups Justine Sinclair explores how better data collection, analysis and storytelling can transform Destination Management Plans into actionable strategies - helping destinations move beyond reporting to real insights that strengthen advocacy, partnerships, and sustainable visitor
Building Bridges - the intersection of Workforce, Visitor, Economic, and Community Development
Workforce, visitor, economic and community development are deeply interconnected pillars of thriving regions, yet often operate in silos. Sparrowly Group's Giovanna Lever explores why greater collaboration across these sectors is vital for Australia’s future prosperity and how aligning strategies can unlock stronger communities, more resilient economies and lasting regional growth.
If you’re using AI, use a trained eye
Artificial intelligence in the workplace is transforming how we work, think, and create - but human oversight remains essential. Sparrowly Group’s Federico Moreno explores how to harness AI’s potential responsibly, ensuring innovation and efficiency never come at the cost of critical thinking, ethical judgement, or the uniquely human touch.
Soaring to New Heights - Insights and Innovations from Sparrowly Group
Tourism, hospitality and business development are evolving rapidly - and Sparrowly Group continues to lead the conversation. This week, four team members delivered workshops and panels across NSW, Queensland, and South Australia, sharing insights on customer loyalty, sustainable gastronomy, advocacy, and data-driven growth to help industries thrive and communities flourish.
The Federal Budget 2024-25 - A values-based, market shaping approach
Australia’s 2024–25 Federal Budget has sparked debate over the Future Made in Australia Act and its market-shaping ambitions. Sparrowly Group’s Federico Moreno explores how this values-driven economic strategy positions Australia in the global race to net zero - balancing competitiveness, sustainability and long-term investment in the nation’s future industries.
10 Steps to being Award Ready
Award submissions and business recognition offer powerful ways to showcase your impact and achievements. Sparrowly Group’s Justine Sinclair shares ten practical steps to help you prepare a standout application - from identifying your strongest stories to presenting measurable results - so you can confidently position your business for success.
Customer Voices Matter - A Guide to Feedback Mastery
Customer feedback and experience management are powerful tools for business growth - if you know how to use them. Sparrowly Group's Giovanna Lever explores how to embrace feedback with confidence, turn insights into action, and strengthen relationships that drive loyalty, satisfaction and long-term success across your customers and your business.
Creative communities, optimising the opportunities for your place and people
Arts, culture and creative industries in NSW are vital economic drivers, contributing to exports, jobs and local identity. Sparrowly Group’s Justine Sinclair explores how the NSW Creative Communities Policy can unlock growth, strengthen cultural ecosystems, and help regions harness creativity to boost both community wellbeing and Australia’s creative economy.
Navigating the Kaleidoscope of Career Pathways
Career exploration and workforce development are vital to helping young people make confident, informed choices about their futures. Sparrowly Group’s Federico Moreno shares personal and professional insights on empowering the next generation to pursue pathways that align with their passions, creating a more resilient, skilled and future-ready Australian workforce.
In defence of the dollar - why impact measurement needs a common denominator
Economic impact analysis plays a crucial role in balancing social, environmental and financial outcomes - yet it’s often misunderstood. Sparrowly Group’s Senior Economist, Sam Miller, demystifies why using the dollar as a common measure helps compare diverse impacts, improve decision-making and align policy and business choices for greater overall community benefit.
2024 traveller trends, what’s in and what’s here to stay
Travel and tourism trends in 2024 reflect travellers seeking deeper connection, authenticity and purpose. Sparrowly Group’s Morgan Thorn highlights three key shifts destinations and businesses should embrace in their planning, and why understanding your customers, adapting quickly and designing with insight will keep you ahead of the curve, not chasing it.
Connecting Your Business with Ethical Consumers: A Guide to Alignment
Ethical consumer behaviour and sustainable business practices are reshaping how organisations connect with their audiences. Sparrowly Group's Morgan Thorn explores how aligning your values with transparency, social impact and environmental responsibility can strengthen brand trust, attract conscious consumers and create lasting benefits for both your business and the communities you serve.
The Communication Dance
Team communication and leadership play a defining role in performance, culture and connection. Sparrowly Group’s Giovanna Lever explores how refining the way we listen, respond and collaborate can transform team dynamics, strengthen trust and keep everyone performing at their best, even when communication feels like the hardest dance to master.
Food...the great connector - learnings from the UNWTO Gastronomy Conference
Gastronomy tourism and food culture are powerful drivers of connection, sustainability and economic growth. Representing Australia at the UNWTO Gastronomy Conference, Sparrowly Group’s Giovanna Lever shares key learnings and global insights for Australia’s tourism, food production and hospitality sectors, highlighting how food continues to unite people, places, and purpose worldwide.
Feel the senses - taste the berries!
Sensory tourism and experience design connect sight, touch, taste, sound and smell to create deeper visitor engagement. Sparrowly Group’s Morgan Thorn explores how everyday activities and surroundings can be transformed into memorable sensory experiences - helping destinations, businesses, and communities craft moments that truly resonate with visitors and stay long after they leave.
The wonder in the everyday
Human connection and mindfulness remain essential in an age of rapid technological and social change. Sparrowly Group’s Giovanna Lever reflects on how recognising life’s small, meaningful moments can help us reconnect with purpose, fulfilment and each other, reminding us that the wonder we seek often exists in the everyday.
Unlocking the secrets of society
Social science and human behaviour shape how we live, work and connect - yet their influence often goes unnoticed. Sparrowly Group's Giovanna Lever explores how understanding society’s underlying patterns helps us navigate everyday life, improve community outcomes and make sense of the world around us, revealing that social science is anything but boring.
Empowering Australia's Future Economy: The Vital Role of Vocational Education and Training (VET)
Vocational education and training (VET) is central to shaping Australia’s future workforce and economy. In reflection of National Skills Week, Sparrowly Group’s Federico Moreno explores how the VET sector drives skills development, industry collaboration and long-term prosperity, and why strengthening this system is key to ensuring Australia’s continued economic resilience and growth.
Nailing your next grant application
Grant writing for small business and community projects can feel daunting, but it doesn’t have to be. Sparrowly Group’s Naomi Farrelly shares practical tips to craft compelling applications, strengthen your case for funding and improve your chances of success - helping you secure support for projects that make a real impact.
Rejecting perfectionism, embracing growth
Leadership and personal growth often come with confronting perfectionism, a mindset that limits progress and creativity. Sparrowly Group’s Giovanna Lever shares how recognising and reshaping perfectionist habits has strengthened her leadership, fostered a culture of learning and inspired others to embrace imperfection as a pathway to authentic growth and success.

