Customer feedback and experience management are powerful tools for business growth - if you know how to use them. Sparrowly Group's Giovanna Lever explores how to embrace feedback with confidence, turn insights into action, and strengthen relationships that drive loyalty, satisfaction and long-term success across your customers and your business.

Team communication and leadership play a defining role in performance, culture and connection. Sparrowly Group’s Giovanna Lever explores how refining the way we listen, respond and collaborate can transform team dynamics, strengthen trust and keep everyone performing at their best, even when communication feels like the hardest dance to master.

There is a lot of talk about emotional intelligence in the workplace but Giovanna Lever believes it can be distilled down to a basic principle which can be too often forgotten, and they are, quite simply manners.

Giovanna Lever’s personal letter to small business owners. She has helped many small to medium sized businesses become profitable, retain happy customers/clients and scale successfully.

Why do adults struggle to say those two powerful words - I'm sorry? Giovanna Lever reflects on key learnings from her ten year old for the work place.